{"id":184,"date":"2026-06-18T21:47:02","date_gmt":"2026-06-18T21:47:02","guid":{"rendered":"https:\/\/myparkplace.de\/?page_id=184"},"modified":"2026-07-13T17:38:32","modified_gmt":"2026-07-13T17:38:32","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/myparkplace.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_breadcrumbs_0 et_pb_breadcrumbs et_pb_module et_flex_module\"><div class=\"et_pb_module_inner\"><nav class=\"et_pb_breadcrumbs--trail\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/myparkplace.de\/en\/\" class=\"et_pb_breadcrumbs--breadcrumb et_pb_breadcrumbs--home\">Homepage<\/a><span class=\"et_pb_breadcrumbs--separator\">\/<\/span><span class=\"et_pb_breadcrumbs--current et_pb_breadcrumbs--breadcrumb\">Archives<\/span><\/nav><\/div><\/div>\n\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">FAQ<\/h1><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Here you'll find answers to the most frequently asked questions about booking, parking, arrival and our shuttle service at BER Airport.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Booking &amp; Reservation<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Changes &amp; Cancellations<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Arrival &amp; Check-in<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Shuttle Service<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Return journey &amp; pick-up<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Invoice &amp; Other<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module\" id=\"#buchung\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Frequently Asked Questions About Booking at BER Airport<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">Can I park without a reservation?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>We generally recommend booking your parking space at BER Airport online in advance. This will ensure that a parking spot is available for you during your desired period. Short-term bookings are also possible, depending on availability.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Can I park without a reservation?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>We generally recommend booking your parking space at BER Airport online in advance. This will ensure that a parking spot is available for you during your desired period. Short-term bookings are also possible, depending on availability.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">I need to travel at short notice \u2013 can I still book a parking space today or tomorrow?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Yes, short-term bookings are generally possible with myParkplace, as long as there are still parking spaces available. It's best to check availability directly online using our booking form or contact us if you have any questions.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Can I book even if I don't have my flight numbers yet?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>a, A booking is also possible if your flight numbers are not yet confirmed. You can make your reservation initially with the travel dates already known. Should important details change, please contact us in good time.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do I need to complete the entire booking form?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Please fill in all mandatory fields on the reservation form completely. This is the only way we can process your booking correctly and ensure a smooth process for your arrival, shuttle transfer, and return journey.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Will I receive a booking confirmation by email?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Yes, following a successful booking, you will receive a booking confirmation via email. This will contain all important information about your reservation, your journey, and the procedure on-site with myParkplace.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">I haven't received my booking confirmation email \u2013 what should I do?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"2269\" data-end=\"2357\"><span>Please check your spam or junk mail folder first. If you don't find a confirmation there, please contact us with your name and booking date, and we'll help you as quickly as possible.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module\" id=\"stornierung\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Manage Your Booking<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_1 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I change my booking?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"270\" data-end=\"546\">You can easily make changes to your booking via our customer login. There you will have the option to view your booking and \u2013 depending on the booking status \u2013 make changes yourself.<br data-start=\"470\" data-end=\"473\" \/>You can access the customer portal here: <strong><span class=\"\" data-state=\"closed\"><a target=\"_blank\" class=\"decorated-link\" rel=\"noopener\" href=\"https:\/\/myparkplace.parkstar.de\/?utm_source=chatgpt.com\">Customer Login<\/a><\/span><\/strong><\/p>\n<p data-start=\"548\" data-end=\"862\">If a desired change is not possible there or you require assistance, please contact us directly. Our team will be happy to help you.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I change my booking?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"270\" data-end=\"546\">You can easily make changes to your booking via our customer login. There you will have the option to view your booking and \u2013 depending on the booking status \u2013 make changes yourself.<br data-start=\"470\" data-end=\"473\" \/>You can access the customer portal here: <strong><span class=\"\" data-state=\"closed\"><a target=\"_blank\" class=\"decorated-link\" rel=\"noopener\" href=\"https:\/\/myparkplace.parkstar.de\/?utm_source=chatgpt.com\">Customer Login<\/a><\/span><\/strong><\/p>\n<p data-start=\"548\" data-end=\"862\">If a desired change is not possible there or you require assistance, please contact us directly. Our team will be happy to help you.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How do I cancel my booking?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"208\" data-end=\"393\">You can conveniently cancel your booking via our customer login. There you will have the option to cancel your reservation yourself, depending on the tariff booked.<\/p>\n<p data-start=\"395\" data-end=\"490\">You can access the customer portal here:<br data-start=\"430\" data-end=\"433\" \/><strong data-start=\"433\" data-end=\"490\"><a data-start=\"435\" data-end=\"488\" rel=\"noopener\" target=\"_new\" class=\"decorated-link\" href=\"https:\/\/myparkplace.parkstar.de\/login\">Customer Login<\/a><\/strong><\/p>\n<p data-start=\"492\" data-end=\"648\">If online cancellation is not possible or you require assistance, please contact us directly \u2013 we will be happy to help.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Is a cancellation free of charge?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Whether a cancellation is possible free of charge depends on the rate selected at the time of booking. With our optionally bookable <\/span>Cancellation protection<strong data-start=\"997\" data-end=\"1019\"> &quot;100% Money-Back Guarantee&quot;\"<\/strong><span>\u00a0You can cancel your booking up to the scheduled arrival time. Without this additional option, the cancellation conditions stated at the time of booking will apply.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">I booked through a travel agent or booking platform \u2013 who should I contact?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>If you made your booking through a travel agent, comparison website or other intermediary, please contact the respective provider directly in the first instance. In such cases, changes or cancellations can usually only be processed through the booking partner.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Will I receive a booking confirmation by email?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Yes, following a successful booking, you will receive a booking confirmation via email. This will contain all important information about your reservation, your journey, and the procedure on-site with myParkplace.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_13 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">I haven't received my booking confirmation email \u2013 what should I do?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"2269\" data-end=\"2357\"><span>Please check your spam or junk mail folder first. If you don't find a confirmation there, please contact us with your name and booking date, and we'll help you as quickly as possible.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_heading_3 et_pb_heading et_pb_module et_flex_module\" id=\"anreise\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Arrival, Check-in &amp; Parking at myParkplace<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_2 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_14 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">Where is myParkplace located?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"373\" data-end=\"566\">myParkplace is located at <strong data-start=\"406\" data-end=\"451\">Halskestra\u00dfe 2, 15711 K\u00f6nigs Wusterhausen<\/strong> \u2013 just a few minutes from Berlin Brandenburg Airport (BER). Access is convenient via the A10 motorway.<\/p>\n<p data-start=\"568\" data-end=\"728\">All important information about your arrival, the exact address and the possibility for direct route planning can also be found on our <strong><a href=\"https:\/\/www.bdggm.myrdbx.io\/kontakt\" title=\"Contact page\" target=\"_blank\" rel=\"noopener\">Contact page<\/a><\/strong>.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_15 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Where is myParkplace located?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"373\" data-end=\"566\">myParkplace is located at <strong data-start=\"406\" data-end=\"451\">Halskestra\u00dfe 2, 15711 K\u00f6nigs Wusterhausen<\/strong> \u2013 just a few minutes from Berlin Brandenburg Airport (BER). Access is convenient via the A10 motorway.<\/p>\n<p data-start=\"568\" data-end=\"728\">All important information about your arrival, the exact address and the possibility for direct route planning can also be found on our <strong><a href=\"https:\/\/www.bdggm.myrdbx.io\/kontakt\" title=\"Contact page\" target=\"_blank\" rel=\"noopener\">Contact page<\/a><\/strong>.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_16 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How long before departure should I arrive at myParkplace?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"208\" data-end=\"393\"><span>We recommend allowing ample time for your journey, check-in at the car park, and the shuttle transfer to BER Airport. As a general rule, it is advisable to check in with myParkplace approximately 2.5 to 3 hours before departure \u2013 depending on your flight time, luggage, and individual travel circumstances.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_17 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How does check-in work at myParkplace?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Upon arrival at the car park, please check in briefly with our team. Your vehicle will then be checked in and assigned a parking space on our premises. Afterwards, we will take you comfortably to BER Airport with our shuttle service. You will also receive all important information regarding your journey and the on-site procedure in your booking confirmation.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_18 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do I have to hand over my car key at myParkplace?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>No, with myParkplace, you do not need to hand over your car keys. You park your vehicle yourself in the allocated parking space and keep your keys with you throughout your trip. However, if you wish, you can safely store your car keys with us for a small fee.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_19 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Is the myParkplace car park fenced, well lit and monitored by CCTV?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Yes, our car park is fenced, lit, and monitored by CCTV. This ensures our customers enjoy a high level of security throughout their parking duration.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_20 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Can I park an SUV or van?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"2269\" data-end=\"2357\">Yes, larger vehicles or vans can also be parked at myParkplace. If your vehicle requires more space, you can simply select the suitable extra length during the booking process. Vehicle height is not a factor for us.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_21 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Can I park without a reservation?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>We generally recommend booking your parking space at BER Airport online in advance. This will ensure that a parking spot is available for you during your desired period. Short-term bookings are also possible, depending on availability.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_heading_4 et_pb_heading et_pb_module et_flex_module\" id=\"shuttle\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Questions About the Shuttle Service to BER Airport<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_3 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_22 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">Is the shuttle service to BER Airport included in the price?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>Yes, the shuttle service between myParkplace and Berlin Brandenburg Airport (BER) is included in the price. Our shuttle will take you conveniently to the airport and pick you up again upon your return.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_23 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Is the shuttle service to BER Airport included in the price?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>Yes, the shuttle service between myParkplace and Berlin Brandenburg Airport (BER) is included in the price. Our shuttle will take you conveniently to the airport and pick you up again upon your return.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_24 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How long does the shuttle transfer take?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>The transfer time between myParkplace and BER Airport is usually around 9 to 10 minutes. When planning your journey, please also factor in additional time for check-in, luggage, and on-site procedures.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_25 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">I'm running late \u2013 what should I do?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>If your arrival at the car park is delayed, please inform us as soon as possible. This will allow our team to plan the process more effectively and coordinate the shuttle service accordingly.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_26 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Does myParkplace's shuttle service operate 24\/7?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_heading_5 et_pb_heading et_pb_module et_flex_module\" id=\"rueckreise\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Return Journey, Pick-up &amp; Flight Delays<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_4 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_27 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">How does airport pick-up work after my return?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>Upon your return, please contact us as described in your booking confirmation. We will then arrange for your pick-up from BER Airport and take you by shuttle back to your vehicle in the myParkplace car park.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_28 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How does airport pick-up work after my return?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>Upon your return, please contact us as described in your booking confirmation. We will then arrange for your pick-up from BER Airport and take you by shuttle back to your vehicle in the myParkplace car park.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_29 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">When should I call myParkplace after landing?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"403\" data-end=\"604\">Please call us <strong data-start=\"423\" data-end=\"452\">upon receipt of your luggage<\/strong> under <strong data-start=\"459\" data-end=\"481\">+49 1579 245 75 71<\/strong> Then we will coordinate your pick-up at BER Airport and take you back to your vehicle by shuttle.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_30 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Where will I be picked up at BER Airport?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Collection will take place at the meeting point specified on your booking confirmation at BER Airport. Please observe the instructions contained therein to ensure a smooth journey back to the car park.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_31 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What happens if my return flight is delayed?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>If your return flight is delayed or your arrival time at BER airport changes, please inform us if possible. This will allow our team to adjust the pick-up accordingly and coordinate your return journey to the car park.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_32 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I contact myParkplace if I have further questions?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_heading_6 et_pb_heading et_pb_module et_flex_module\" id=\"rechnung\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Invoices, Payments &amp; Booking Support<\/h2><\/div><\/div>\n\n<div class=\"et_pb_accordion_5 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_accordion_item_33 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I get an invoice for my booking?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>You will usually receive your invoice in connection with your booking or upon request from our team. If you require an invoice or do not have one, please contact us \u2013 we will be happy to assist you.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_34 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I get an invoice for my booking?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p class=\"isSelectedEnd\"><span>You will usually receive your invoice in connection with your booking or upon request from our team. If you require an invoice or do not have one, please contact us \u2013 we will be happy to assist you.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_35 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What payment methods does myParkplace accept?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p data-start=\"403\" data-end=\"604\">During the booking process, myParkplace offers a choice of various popular payment methods for your convenience. These include PayPal, credit card (Maestro, Mastercard, and VISA), as well as Google Pay and Apple Pay. Alternatively, payment in cash on site is also possible.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_36 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Does myParkplace offer vouchers or discount codes?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p><span>Yes, vouchers and discount codes can be redeemed in the booking process at myParkplace. You can find information on current promotions and offers directly in the booking process or on our information pages.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_37 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How can I contact myParkplace if I have further questions?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_4 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_8 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_heading_7 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Still Have Questions?<\/h2><\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>If you couldn't find the information you were looking for, our team is happy to help.<\/span><\/p>\n<p><span>Simply contact us via live chat or use our contact form.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_9 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module\" href=\"https:\/\/tawk.to\/chat\/5d5c44cf77aa790be32fe555\/default\" target=\"_blank\" data-icon=\"\uf086\" rel=\"noopener\">Start Live Chat<\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_10 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module\" href=\"https:\/\/myparkplace.de\/en\/contact\/#kontakt\" data-icon=\"\uf0e0\">Contact Us<\/a><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_6 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_11 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_18_24 et_flex_column_18_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\" data-et-mv-hidden-phone=\"true\"><p>We're here to help \u2013 quickly and easily.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-184","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/pages\/184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/comments?post=184"}],"version-history":[{"count":9,"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/pages\/184\/revisions"}],"predecessor-version":[{"id":874,"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/pages\/184\/revisions\/874"}],"wp:attachment":[{"href":"https:\/\/myparkplace.de\/en\/wp-json\/wp\/v2\/media?parent=184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}