FAQ

We generally recommend booking your parking space at BER Airport online in advance. This will ensure that a parking spot is available for you during your desired period. Short-term bookings are also possible, depending on availability.

Yes, short-term bookings are generally possible with myParkplace, as long as there are still parking spaces available. It's best to check availability directly online using our booking form or contact us if you have any questions.

a, A booking is also possible if your flight numbers are not yet confirmed. You can make your reservation initially with the travel dates already known. Should important details change, please contact us in good time.

Please fill in all mandatory fields on the reservation form completely. This is the only way we can process your booking correctly and ensure a smooth process for your arrival, shuttle transfer, and return journey.

Yes, following a successful booking, you will receive a booking confirmation via email. This will contain all important information about your reservation, your journey, and the procedure on-site with myParkplace.

Please check your spam or junk mail folder first. If you don't find a confirmation there, please contact us with your name and booking date, and we'll help you as quickly as possible.

You can easily make changes to your booking via our customer login. There you will have the option to view your booking and – depending on the booking status – make changes yourself.
You can access the customer portal here: Customer Login

If a desired change is not possible there or you require assistance, please contact us directly. Our team will be happy to help you.

You can conveniently cancel your booking via our customer login. There you will have the option to cancel your reservation yourself, depending on the tariff booked.

You can access the customer portal here:
Customer Login

If online cancellation is not possible or you require assistance, please contact us directly – we will be happy to help.

Whether a cancellation is possible free of charge depends on the rate selected at the time of booking. With our optionally bookable Cancellation protection "100% Money-Back Guarantee"" You can cancel your booking up to the scheduled arrival time. Without this additional option, the cancellation conditions stated at the time of booking will apply.

If you made your booking through a travel agent, comparison website or other intermediary, please contact the respective provider directly in the first instance. In such cases, changes or cancellations can usually only be processed through the booking partner.

Yes, following a successful booking, you will receive a booking confirmation via email. This will contain all important information about your reservation, your journey, and the procedure on-site with myParkplace.

Please check your spam or junk mail folder first. If you don't find a confirmation there, please contact us with your name and booking date, and we'll help you as quickly as possible.

myParkplace is located at Halskestraße 2, 15711 Königs Wusterhausen – just a few minutes from Berlin Brandenburg Airport (BER). Access is convenient via the A10 motorway.

All important information about your arrival, the exact address and the possibility for direct route planning can also be found on our Contact page.

We recommend allowing ample time for your journey, check-in at the car park, and the shuttle transfer to BER Airport. As a general rule, it is advisable to check in with myParkplace approximately 2.5 to 3 hours before departure – depending on your flight time, luggage, and individual travel circumstances.

Upon arrival at the car park, please check in briefly with our team. Your vehicle will then be checked in and assigned a parking space on our premises. Afterwards, we will take you comfortably to BER Airport with our shuttle service. You will also receive all important information regarding your journey and the on-site procedure in your booking confirmation.

No, with myParkplace, you do not need to hand over your car keys. You park your vehicle yourself in the allocated parking space and keep your keys with you throughout your trip. However, if you wish, you can safely store your car keys with us for a small fee.

Yes, our car park is fenced, lit, and monitored by CCTV. This ensures our customers enjoy a high level of security throughout their parking duration.

Yes, larger vehicles or vans can also be parked at myParkplace. If your vehicle requires more space, you can simply select the suitable extra length during the booking process. Vehicle height is not a factor for us.

We generally recommend booking your parking space at BER Airport online in advance. This will ensure that a parking spot is available for you during your desired period. Short-term bookings are also possible, depending on availability.

Yes, the shuttle service between myParkplace and Berlin Brandenburg Airport (BER) is included in the price. Our shuttle will take you conveniently to the airport and pick you up again upon your return.

The transfer time between myParkplace and BER Airport is usually around 9 to 10 minutes. When planning your journey, please also factor in additional time for check-in, luggage, and on-site procedures.

If your arrival at the car park is delayed, please inform us as soon as possible. This will allow our team to plan the process more effectively and coordinate the shuttle service accordingly.

If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.

Upon your return, please contact us as described in your booking confirmation. We will then arrange for your pick-up from BER Airport and take you by shuttle back to your vehicle in the myParkplace car park.

Please call us upon receipt of your luggage under +49 1579 245 75 71 Then we will coordinate your pick-up at BER Airport and take you back to your vehicle by shuttle.

Collection will take place at the meeting point specified on your booking confirmation at BER Airport. Please observe the instructions contained therein to ensure a smooth journey back to the car park.

If your return flight is delayed or your arrival time at BER airport changes, please inform us if possible. This will allow our team to adjust the pick-up accordingly and coordinate your return journey to the car park.

If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.

You will usually receive your invoice in connection with your booking or upon request from our team. If you require an invoice or do not have one, please contact us – we will be happy to assist you.

During the booking process, myParkplace offers a choice of various popular payment methods for your convenience. These include PayPal, credit card (Maestro, Mastercard, and VISA), as well as Google Pay and Apple Pay. Alternatively, payment in cash on site is also possible.

Yes, vouchers and discount codes can be redeemed in the booking process at myParkplace. You can find information on current promotions and offers directly in the booking process or on our information pages.

If you have any further questions, our team will be happy to help. You can contact us via live chat, our contact form, by email, or by phone. We will respond as quickly as possible and are happy to assist you with your booking or any other enquiry.